Short Description
Qualifications
- Related business knowledge and experience service delivery phases and people management
- R2A Report-to-Analyze experience (OTC and R2R will be an asset) – 5 + years
- Strong client relationship management skills
- Impact & influence skills
- Process management and improvements skills
- Good client facing and presentation skills
- Change management skills
- Able to work on multiple tasks in demanding environment and work with people from diverse culture
- Ability to work effectively under time pressure and with deadlines
- Teamwork approach
- Flexibility, ability to deal with ambiguity and change
Job Responsibilities
- Assures sufficient resources to perform operations for the Client
- Creates, leads and develops strong and effective teams motivated towards effective performance and objectives realization
- Ensures that all targets and deadlines described in KPIs and SLAs are met according to Client’s expectations
- Manages turnover and recruitment processes for the project
- Accurately forecasts and manages costs and profitability for the project
- Takes care of quality improvements
- Plays a role model to influence other individuals behavior and professional development
- Defines new opportunities by identification of potential areas where scope of project can be increased, encourages the Client to identify other areas that could have the impact on scope increase
