About Us:
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.
LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.
Proud to share LSEG in Romania is Great Place to Work certified (Sept ’24 – Sept ’25). Learn more about life and purpose of our company directly from the Romanian colleagues’ video: Bucharest, Romania | Where We Work | LSEG
Role Description:
As a Service Reliability Architect, you will play a crucial role in LSEG’s Network Products and Services function by managing technical services using agile methodologies. We are responsible for global operations and reliability engineering, focusing on identifying opportunities and improvements to enhance our network services. The Service Reliability Architect will collaborate closely with cross-functional teams, including business, technology, and partners, and will be responsible for Incident Management, Security and Compliance, and Strategic Planning.
Key Responsibilities:
Service Leadership: Provide leadership and guidance to your team (FLS, SLS, SME & SRE), promoting a culture of agility, collaboration, and continuous improvement. Work alongside a scrum master, supporting agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Monitor and track team progress, ensuring timely delivery of high-quality service improvements and removing any obstacles that may hinder progress.
Service Ownership: Act as a ‘service owner’ for your team, defining and prioritizing the backlog to align with business goals and customer needs. Collaborate with partners to gather requirements and translate them into user stories and acceptance criteria. Adopt a data-driven approach to decision-making and performance improvement tasks. Responsible for service analysis (Incident, Problem, and Change).
Service Recovery: Restore the functionality and availability of network services disrupted by outages, failures, cyberattacks, or other incidents. Identify the root cause of issues, implement measures to mitigate impact, and recover services to normal operation to minimize downtime and ensure business continuity.
Stakeholder Management: Collaborate with business leaders, product managers, and other functional teams to understand their needs and expectations. Clearly convey team performance, risks, and dependencies to partners, ensuring transparency and alignment.
Service Support: Be accountable for their products and services, ensuring Ops & SRE teams provide first class support for the infrastructure, observability, automation and pipelines.
Automation: Develop and maintain automated tools and systems to manage and monitor network products and services, reducing manual and repetitive tasks (toil) and human error.
Observability: Identify automation opportunities, provide oversight to improve monitoring capabilities, and enhance procedures to advance observability practices. Contribute to the strategic direction of NPS next generation tooling, driving outcomes. Act as a stakeholder for Observability & Monitoring improvements.
Lifecycle Management: Lead a team responsible for release management into the production environment, overseeing testing, monitoring, and Operational acceptance through a product release. Responsible for service lifecycle (hygiene) and improvement roadmap.
Service Management: Work closely with the Service Manager, Product Owner/Manager, and other stakeholders to define appropriate SLIs & SLOs and ensure they are met. Bring data to life through dashboards, share service status.
Vendor Management: Work seamlessly with our partners, technology vendors and service providers to deliver outstanding services, results and experiences to NPS and the broader LSEG business.
Risk Management: Identifying, assess and control threats to NPS products and services.
Candidate profile:
- Experience with Global Network Operations, including real-time Market data
- Experience with product ways of working (product aligned, service focused)
- Experience with network automation, SRE and DevOps
- Experience working in an Agile team, using Scrum & Kanban
- Experience with agile project management tools, including JIRA
- Experience with budget planning and forecasting
- Excellent leadership and interpersonal skills, with the ability to influence and inspire
Benefits:
We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!
We maximise each employee’s potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:
- 25 days’ holiday per year
- 1 additional day off for your Birthday
- Annual wellness allowance
- Share Purchase Plan
- Medical Health Insurance
- Medical Subscription (preventive medical services)
- Dental Coverage
- Life insurance
- Pillar 3 Private Pension
- Meal Vouchers
- Flexible Benefits
- Bookster
- Volunteering Events
- All LSEG colleagues with at least one year’s continuous service, who become parents, are now entitled to at least 26 weeks’ paid leave, and the option to return to work on a phased basis, in relation with specific company’s policy and guidelines
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
