Client Description:
Adecco is looking for a Tech Support Specialist (B2B) w. Swedish/Dutch for one of its clients - a global technology company with a broad portfolio of technology services and products.
The Tech Support Specialist will be handling customer network issues: Broadband/Fibre Provisioning, No-Connectivity, Wireless, Slow-Speed issues.
Responsibilities:
Your Role & Responsibilities
Ideal job for candidates that have an experience working for a Telecom company in the fixed-line process for any of the following global Telecom clients across the globe. If you’ve handled customer issues related to Broadband/Fiber Provisioning, No-Connectivity, Wireless, Slow-Speed issues, you’ll have a good rewarding career on the Network-side of how customers consume Internet and Data & Voice Services
Responsibilities
- Review Telco Access and Circuit order by performing network checks and site readiness to ensure provisioning of order is line with customer’s order
- Perform and document all checks and component testing to determine completeness and accuracy of all information
- Perform tasks and activities to ensure on-time request through to local Telco Access providers
- Perform exception and escalation management tasks or actions including documenting and escalating as required to be able to meet and deliver customer promised commitment timelines
- Deliver on-time response and resolution updates via Phones, Emails, Tickets/tasks from various stakeholders, internal and external
- Provide weekly order summary performance to drive Telco turnaround performance
- Track, manage, and resolve all Third-Party Access Provider related activities, milestones, & escalations
- Coordinate with Local Field Technicians, 3rd Party Vendors and Local Telco Access providers in performing standard testing test, install and activations of local circuits and porting of telephone numbers in systems and troubleshooting of connectivity
- Coordinate and conduct standard testing as required based on the product type
- Support on escalated cases from Network Field Operations or Customers to support site surveys when circuit testing is involved
Candidate Profile:
- Customer facing experience good knowledge of Telecommunications and familiar with working with Telcos
- Good command over language/good verbal and non-verbal communication skills
- Basic knowledge of Networking Infrastructure - Hubs, Switches, Routers (mainly Layer 1 & 2 devices)
- Very good with Task management:
- Attention to Detail
- Ability to follow instructions and logical tasks
- Ability to remember and organise follow-up tasks
- Ability to Document tasks and actions for order reviews and updates
- Ability to coordinate with others in ensuring task completion
- Excellent computer system proficiency skills with working & navigating across multiple applications
- Minimum experience of working in an International Telecoms experience of 1 year
Why Us
· Permanent contract
· Competitive salary
· Private health and life insurance from day one in the company
· Working hours: Monday to Friday
· Onsite Work Module
· Meal allowance on card/voucher
Toti candidatii care corespund cerintelor de mai sus sunt invitati sa aplice online. Vor fi contactati doar candidatii care corespund profilului in maxim 2 saptamani.
Pentru mai multe oportunitati de angajare, va rugam vizitati website-ul www.adecco.ro si inregistrati-va cv-ul in vaza de date pentru a fi elegibil pentru actuale sau viitoare posturi deschise. Toate aplicatiile sunt strict confidentiale.
Prin transmiterea datelor dvs. personale prin corespondenta electronica adresata oricaror adrese de email cu terminatia “adecco.com” sau “adecco.ro”, prin intermediul retelelor de socializare (Facebook, LinkedIn etc) sau prin aplicarea in cadrul unei platforme online de locuri de munca, va exprimati acordul expres si neechivoc ca aceste date sa fie prelucrate de companiile din cadrul grupului Adecco. Mai multe detalii gasiti aici. Pentru orice sesizare cu privire la prelucrarea datelor personale, va rugam sa va adresati la dataprotection.romania@adecco.com.
