WHAT TO EXPECT
We are seeking a dynamic Workplace Experience professional to oversee the daily operations of our Bucharest office and play a key role in its ongoing growth and development. In this role, you will not only support our local team but also collaborate with colleagues across Braze to drive global workplace and employee experience initiatives.
As our Bucharest office expands, we’re looking for builders - resourceful, hands-on individuals who thrive in ambiguity and can create structure where needed. This position sits within the People Team and reports to the Workplace Experience Regional Manager for EMEA.
Braze is a fast-paced, rapidly growing company, and we need a self-starter who exercises sound judgment, takes initiative, and proactively enhances the employee experience. You’ll maintain a strong pulse on the needs of our Bucharest employees and be adaptable to evolving global conditions and workplace dynamics.
WHAT YOU’LL DO
- Support the upcoming office relocation and build-out project, ensuring a smooth transition and efficient setup.
- Oversee workplace site operations, managing various programs (e.g., food, snacks, mail, and packages) to deliver a seamless day-to-day employee experience.
- Serve as the primary point of contact for all reception needs, greeting visitors with professionalism and ensuring prompt notification to their hosts.
- Maintain a welcoming and well-organized reception area, creating a positive first impression for employees, clients, partners, vendors, and guests.
- Deliver exceptional customer service to all who enter the Bucharest office, upholding Braze’s high standards of hospitality.
- Monitor and respond to workplace service tickets, maintaining a customer-focused mindset to ensure top-tier service for Bucharest employees.
- Oversee desk management, collaborating with the Workplace Experience team to support hybrid working arrangements.
- Lead the new hire onboarding experience locally by facilitating in-person orientation, delivering engaging office tours, and fostering meaningful local connections.
- Collaborate on the development and implementation of workplace initiatives, policies, processes, and tools, including strategies related to hybrid work.
- Build and maintain strong relationships with key business partners (e.g., IT, Finance, Employee Experience), acting as a trusted advisor on workplace matters.
- Engage proactively with leadership and employees, leveraging data to understand and support the evolving needs of the Bucharest team.
- Manage vendor relationships, schedule repairs, and ensure partnerships with best-in-class suppliers, with a focus on diversity and inclusion.
- Serve as the primary liaison with building management, ensuring smooth communication and efficient resolution of any facility-related matters.
- Work closely with Procurement and your manager to onboard new vendors, process quotes, and push through proposals to meet deadlines.
- Support budget tracking and financial planning for the Bucharest office.
- Collaborate with the Employee Experience team to plan and deliver locally relevant events, such as anniversary celebrations, mixers, ERG activations, and more.
- Ensure compliance with health and safety (H&S) requirements for the Bucharest team, working closely with our H&S contractor and the People team.
- Liaise with relevant stakeholders to maintain H&S standards, implement necessary safety procedures, and ensure a safe work environment for all employees.
- Report any workplace accidents or incidents in a timely manner, ensuring proper documentation and follow-up actions are completed as required.
WHO YOU ARE
- 3-4 years of experience in Workplace role; experience as site lead a plus
- Experience in change management, administration and vendor management
- Experience working with building management; union building experience a plus
- Demonstrated success in a fast-paced, rapidly growing organization with an ability to manage competing priorities
- Experience with office moves and build-outs
- Experience working in offices and workplace experience for a hybrid workforce, delivering creative solutions to engage a distributed workforce
- Data-driven with a mindset of continual improvement
- Demonstrated success in building strong relationships cross-functionally
- A strong communicator, keeping teams and stakeholders informed and up to date
- Passion for best-in-class workplace experience and customer service
- Proactive and self-motivated with the ability to set own priorities with minimal supervision; experience having remote manager a plus
- A creative problem-solver, bringing innovative ideas and solutions to the table
- A sharp eye for detail and a sense of office pride
- An awesome can-do attitude - no task is too big or too small
- Ability to physically stand, bend, squat, and lift up to 25 to 30 pounds
- Familiar with Mac computer and GSuite
